Refund and Cancellation Policy

Neonates Foundation Of India( hereinafter referred to as NFI) takes the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or if the donor would like to cancel his donation, NFI will respond to the donor within 14 working days of receiving a valid request for refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send NFI a written request for a refund within 2 days of making the donation to NFI’s official address or email at along with –

1) Proof of the deduction of the donation amount.
2) In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office addresses.

If the tax exemption certificate is already issued, then we will not be in a position to refund the donation. However, in case of a valid refund request due to any error on “NFI”s part, “NFI” liability will be limited to the amount of donation made. NFI will not be liable to pay any additional fund to cover any loss arising out of such transaction.